Store Policy
Customer Care
At HorseWyse Magazine, we are committed to delivering exceptional customer service and ensuring your experience with us is positive and fulfilling. Our Customer Care Policy outlines the standards and practices we uphold to assist you effectively.
1. Customer Support
- Our dedicated customer care team is available to assist you with any inquiries, including subscriptions, deliveries, and general questions. You can reach us via email at editor@horsewyse.com.au or by phone during our business hours.
- We aim to respond to all inquiries within 2 business days.
2. Resolution of Issues
- If you encounter any problems, such as missing or damaged issues, billing concerns, or subscription questions, we will work promptly to resolve the issue. We strive for resolution within 5 business days after receiving your complaint.
- For more complex issues, we will keep you informed about progress and expected resolution times.
3. Feedback and Suggestions
- We value your feedback and encourage you to share suggestions or ideas that could improve your experience. You can contact us via [insert contact details] or through our social media platforms. All feedback will be reviewed and acknowledged within 7 business days.
4. Privacy and Confidentiality
- We respect your privacy and will handle your personal information securely. We comply with all privacy laws and will never share your information without your consent.
5. Commitment to Improvement
- We are continually working to enhance our services. Our team regularly reviews customer care practices to ensure we are meeting your expectations and providing the best possible experience.
Your satisfaction is our priority, and we are always here to help. Thank you for being a part of the HorseWyse community!
Wholesale Inquiries
Thank you for your interest in stocking HorseWyse Magazine! We are excited to offer wholesale opportunities for retailers, equestrian centers, and other businesses looking to carry our publication.
To submit a wholesale enquiry, please provide the following details to us by email:
1. Business Information:
- Business Name:
- ABN/ACN:
- Contact Person:
- Email:
- Phone Number:
- Business Address:
2. Retail Information:
- Type of business (e.g., store, equestrian center, online retailer):
- Estimated number of copies required per issue:
- Preferred frequency of orders (monthly, quarterly, etc.):
3. Additional Information:
- Any special requests or additional details you’d like us to know.
Please email your enquiry to [insert contact details], and our team will respond within 3-5 business days to discuss wholesale pricing, shipping options, and any other relevant details.
We look forward to partnering with you and spreading the joy of HorseWyse Magazine to more readers!
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Payment Methods
• Credit / Debit Cards
• PAYPAL
• Offline Payments